Store Policy

Order Issues & Reporting Window

We want every customer to feel confident shopping with us. If there is any issue with your order, you must contact us within 24 hours of delivery. Please email us with your name, order number, and clear photos of the concern so we can review it promptly.

After the 24‑hour window has passed, we are unable to offer refunds. In certain cases, store credit may be issued for the value of the damaged item; however, this is not guaranteed unless the issue is determined to be the company’s fault.

Refunds, Store Credit & Eligibility

• Refunds are only issued when the company is at fault.

• Store credit may be offered for damaged items reported within the required timeframe.

• Items must be unworn, unwashed, unused, and in original condition to be eligible for review.

• All decisions regarding refunds or store credit are made at the company’s discretion after reviewing the claim.

• Final sale items, clearance items, accessories, and seasonal items are not eligible for return, refund, or store credit.

Shipping & Delivery

Once an item has been shipped, it is no longer in our hands. We are not responsible for:

• Delays caused by the shipping carrier

• Lost, stolen, or damaged packages during transit

• Incorrect addresses provided at checkout

All customers will receive tracking information once their order has shipped. Any delivery concerns must be addressed directly with the shipping carrier.

Pre‑Orders

Pre‑order items will always include a clearly stated turnaround time in the product description. By purchasing a pre‑order item, you acknowledge and agree to the stated processing and shipping timeframe. Please note that ordering pre‑order items alongside in‑stock items may result in your order shipping together once all items are available.

Cancellations & Order Changes

• Orders cannot be canceled or modified once they have been placed.

• Please double‑check your shipping address and item selections before completing checkout.

Sizing & Fit

We provide size charts and product descriptions to help you choose the best fit. Because sizing can vary by brand and style, we encourage customers to review all available information before purchasing. We are not responsible for sizing issues; these do not qualify for refunds.

Payment & Security

All payments are processed securely at checkout. We do not store or have access to your payment information.

Agreement to Terms

By placing an order with our boutique, you acknowledge that you have read, understood, and agreed to all store policies listed above.